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Updated 07/20/2024
The Vethaven, Inc., operating as Petsmart Veterinary Services ("Vethaven," "we," "us," "our"), values the privacy of our clients and is dedicated to safeguarding your personal data. This Privacy Policy outlines how we collect, utilize, and share personal information through our websites, products, mobile applications, or any other platforms displaying this Privacy Policy, as well as from your in-person interactions at our pet resorts, veterinary hospitals, or clinics, and during the employment application process.
For inquiries, concerns, or to exercise your privacy rights, please contact us via:
Personal information refers to data that can identify you directly or indirectly. This encompasses identifiers like your name, ID number, location data, and other unique aspects of your physical, genetic, economic, cultural, or social identity. Below, we detail the categories of personal information we collect, the purposes for which we use this information, and our practices regarding the sale or sharing of personal information.
Identifiers
Customer Records
Internet or Other Electronic Network Activity
Inferences from Personal Information
Sensitive Information
You have rights to access, correct, delete, or limit the use of your personal information, including the right to opt out of the sale of personal information. We also provide means for you to appeal any decisions regarding your data privacy requests.
We utilize tools like Google Analytics to improve our site based on user interaction. You can manage your preferences regarding cookies through your browser settings.
We retain personal information as long as necessary for our operational, legal, and business needs. Specific retention periods vary depending on the type of information and our contractual and legal obligations.
Our services are targeted to users in the United States. Information entered on our site may be transferred to the United States, and by using our services, you consent to this transfer and processing.
We may revise this Privacy Policy to reflect changes in our practices. Any updates will be posted on this page, along with the last updated date.
Our services are not designed for children under 16 years of age. We do not knowingly collect personal information from children under 16.
When applying for a job with us, your personal information is used for employment-related purposes, including application processing, background checks, and employment management, in compliance with our confidentiality commitments.
You may opt to receive marketing, transactional, and/or informational text messages at the mobile phone number you provide to us. Examples of texts you may receive include appointment confirmations and reminders, order confirmations, shipping and delivery notifications, prescription refill reminders and expirations, and notifications of new deals and sales. These messages can be recurring or one-time depending on the nature of the program, and frequency will be disclosed to you at the time of opt-in. By opting into any text messaging program, you expressly consent to receive applicable text messages (such as SMS, MMS, or successor protocols or technologies) and acknowledge that they may be sent using an automatic telephone dialing system at the mobile phone number you provide. Consent to receive texts is not a condition of purchasing any goods or services. You verify that the mobile number provided is true and accurate and that you are the current subscriber or owner of any telephone number you provide. Message and data rates may apply for any messages sent to you from us and to us from you. The maximum number of messages per month you will receive will vary based on the program you’ve enrolled in. If you have any questions about your text or data plan, it is best to contact your wireless provider. We may not be able to deliver messages to all wireless providers, and we are not liable for delayed or undelivered messages.
Opt-Out Instructions:
You can opt out of the SMS service at any time. Just text "STOP" to any mobile message from us to opt out of that messaging program. After you send "STOP," you may receive a final communication confirming that your request has been processed. If you opt out of one text messaging program, you will remain opted out unless you opt in again separately. We may use different shortcodes for different messaging purposes, so texting "STOP" to one shortcode will not affect other shortcodes to which you are subscribed. If you would like to stop messages from multiple shortcodes, text "STOP" to each shortcode you wish to unsubscribe from.
Indemnification to Us:
You agree to indemnify us for any privacy, tort, or other claims, including claims under the Federal Telephone Consumer Protection Act or any state law equivalents, including claims relating to your voluntary provision of a telephone number that is not owned by you and/or your failure to notify us of any changes in your mobile telephone number. You agree to indemnify, defend, and hold us harmless from and against any and all such claims, losses, liability, costs, and expenses (including reasonable attorneys’ fees).
This Privacy Policy explains how we handle your personal information across all aspects of our services and interactions. We are committed to transparency and the protection of your privacy.
